L2-L3 Engagement Process
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Laura Bertolini
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2011-10-24 09:49 Engagement Process IBM Process
L2-L3 Engagement Process
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文件内容:[Dev troubleshoots CR and solves the problem,CritSit/Sev1, L2 contacts On-Call L3 Rep,Update CR and notify L2,Update CR and notify L2,Developer Available?,Code fix?,L3 solves problem,L3/Dev makes code changes, verifies test fix, writes doc,L3 requires assistance from Dev. Call developer,L3-Rep Available?,L3 works on CR, PD/PSI]