Customer Complaint/Return Process

Phenomenon confirmationLot history investigationRecovery

OVERSEA SECTION in JAPAN

Failure analysis

QA DEPARTMENT in JAPAN

ReportEffect confirmation

DESIGN DEPARTMENT

Comply with JESD 671

DISTRIBUTER

PRODUCTION DEPARTMENT

CUSTOMER

QA DEPARTMENT ENGINEERING DEPARTMENTDESIGN DEPARTMENT

Corrective actions

ENGINEERING DEPARTMENT

Investigation of failure conditionRecovery of failure products

CLAIMS

REPORT