Problem Management Process - Overview
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Kris Williams
9
2011-10-26 15:26 Problem Management Process ITIL Process
The following process flow shows an overall ITIL based version of the Problem
Management process for resolving client problems.
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文件内容:[Problem Workaround,To Incident process,Escalate to Problem Manager,Management Information,Escalations,Problem Resolution,Problem Record,Allocate Prioritise,Problem Record,Project Requests,Validated Severity,Communications,Notification,Closed Problems,Level 2 Priority,Tracking,Incident from Incident process,Problem Determination,Escalate to Problem Manager,Reporting & Control,Updated Problem Record,Problem Record,Problem Record,Workaround & Recovery,Problem Record,Updated Problem Record]