Report & Control Process
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Kris Williams
9
2011-10-26 19:54 ITIL Process Control Process Report Process
Problem Management Process - Report & Control
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文件内容:[Root Cause Resolved,Process Not Working?,Problem Record,Management Information,Process Improvement required,NO,Report / Escalate,Problem Resolution Sub-Process,Document service improvment,Project Required?,Project Identified Not Imlemented,YES]