Service Delivery Process Model
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Kris Williams
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2011-10-31 21:43 Delivery Process ITIL Process SLA Process
Service Delivery Process Model
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文件内容:[Service Level Management,Business, Customers and Users,Query Enquires,SLA's, OLA's Service Reports Service Catalogue SIP Exception Reports Audit Reports,IT Continuity Plan\nBIA & Risk Analysis\nControl Centres\nDR Contacts\nReports\nAudit Reports,Capacity Management,IT Service Continuity Management,Financial Management for IT Service,Capacity Plan CDB Targets/Thresholds Capacity Reports Schedules Audit Reports,Requirements Targets Archivements,Availability Management,Availability Plan\nDesign Criteria\nTargets/Thresholds\nReports\nAudit Reports,Financial Plan\nTypes & Models\nCost & Charges\nReports\nAudit Reports,Alerts & Exceptions Changes,Management tools,Communications Updates Reports]