SLM Process
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Kris Williams
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2011-10-31 21:51 ITIL Process SLM Process
SLM Process
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文件内容:[Manage the outgoing process *Monitor *Report *Review,Periodics Review *Review SLAs, OLAs &UCs *Review SLM Process,Establish Function *Planning *Implementation,Generally done through PDCA cycle,Implement SLAs *Catalogue Service *Draft *Negatiate *Review UCs &OLAs *Agree SLAs]