Multi-level SLAs
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Kris Williams
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2011-11-01 08:11 ITIL Process Venn Diagram SLA
Multi-level SLAs diagram
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文件内容:[Service Level,Customer Level,Customer Level covering all SLM issues relevant to the particular Customer group, regardless of the service being used.,Corporate Level,Service Level covering all the SLM issues relevant to the specific service, In relation to this specific Customer group.,Corporate Level covering all the generic SLM issues appropriate to every Customer throughout the organization]