Sevice Improvement Programme
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Kris Williams
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2011-11-01 08:46 Sevice Improvement Process ITIL Process
Sevice Improvement Programme
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文件内容:[Sevice Improvement Programme,Target: *Bring improvements in the services being provided,Process: *Identify the underlying difficulty *Trace the underlying cause *Develop an action plan *Execute the plan *Verify the results *Revise the plan,Driven: *Deviations from agreed levels *Strategic choice *Continuous improvement]