ITIL Process
2011-12-22 13:31:50 8 举报
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ITIL Process
作者其他创作
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Service Support
Incident Management
Service Level Management
Problem Management
The ITIL Process Model
IT Service Continuity Management
Change Management
Service Delivery
Avaliability Management
Security Management
Financial Management
Customer Relationship Management
Release Management
Capacity Management
Configuration Management
Service Desk
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