ITIL Based Service Delivery
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Jacqueiline Martin
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2011-12-22 14:08 Incident Management Process ITIL Process
ITIL Based Service Delivery process
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文件内容:[Configuration,Problem,Monitoring Tools,Problem Management,Incident Management,Change,Release Management,Communications,Release,Change Management,Customer Survey Reports,- Service Reports - Incident Reports - Audit Reports,Changes,Configuration Management,- Release Schedule - Release review - Release Statistics - Secure Liabrary - Testing Standards - Audit Reports,- Policy - Standards - CMDB Statistics - CMDB reports - Audit reports,- Problem Statistics - Trend Analysis - Problem Review - Problem Reports - Dignostic Aids - Audit Reports,CMDB,iMaRC,Releases,Incident,- Change Schedule - Change Board - Change Review - Change Approval - Audit Reports,Incidents,Queries & Enquiries]