CRM Process
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Kevin Jonas
10
2011-12-28 09:41 CRM Process
CRM Process
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4条评论
  • Elvi Janolino 2012-01-10 12:39
    This is definitely a good description, thanks a lot~
  • Jonathan Bailey 2012-01-11 11:16
    picture is impressive
  • MetaByte 2014-02-22 22:52
    Process sucess is alos in execution. How does this compare to the steps identified in Salesforce.com?
    http://help.salesforce.com/apex/HTViewSolution?id=000025297&language=en_US
  • MetaByte 2014-02-23 00:47
    What would make sens as key performance indicators (KPI) for this process?

文件内容:[CRM Business Case,CRM Business Case,Desired Process Maps Desired Customer Experiences Maps Customer Information Requirements Organizational Requirements Technology Requirements,4 CRM Implementation,Tested Systems & Pilot Processes Training Materials Performance & Compensation Systems CRM Metrics Change Management Plan,CRM Business Case & Proposal,1 CRM Destination,Voice of Customer Customer Segments Vusiness Strategies Business Environment & Competitive Analysis Internal Interviews & Readiness & Assessments Gap Analysis Issues & Opportunities Risk Analysis Business Requirements (Processes),3 CRM Construction,Current Process Maps Current Customer Experiences Maps Customer Data Inventory Current Organizational Systems Technology Infrastructure,2 CRM Blueprint]