ITIL Process 1
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Kevin Jonas
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2011-12-28 15:34 ITIL Process Incident Management Process
ITIL Process
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  • Mike Hu 2012-01-11 09:53
    Thanks for posting this. I know a lot of good educators and administrators who can use this. Wonderful job! However, I would like to ask, what is on the top of the arrows??

文件内容:[Knowledge Management,SLA's,Service Level Management,Problem Management Problem statistics Trend analysis Problem reports Problem reviews Diagnostic aids Audit reports,Configuration Management,Changes,Problem, Known errors,SLA's,Incidents,The Business, Customers, Users,Change Management Change Schedule CAB minutes Change statistics Change reviews Audit reports,Integration API's,SLA's,Incident Management\nService reports\nIncident statistics\nAudit reports]