Cause & Effect(3M&P or Fishbone Diagram for Customer Service)
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Laura Bertolini
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2012-02-29 11:14 Customer Service Process Fishbone Diagram
Cause & Effect(3M&P or Fishbone Diagram for Customer Service)
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文件内容:[Machine,ProblemSolving Skills,Materials,Methods,CRMApplication,WorkEnvironment,Call Workflow,People,Customer Service,IncentiveStructure,People Skills,Call Escatation,CallAssignment,Domain Skills,Problem Knowledgebase]