The BPMM Maturity Levels - How They Work
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Jack Liu
14
2012-03-19 16:51 BPMM BPM
The five maturity levels can be briefly described in terms of their management focus and primary objective:
1. Initial - “Fire-fighting management” - There are no specific objectives. Success in these organizations depends on the competence and heroics of the people in the organization and not on the use of proven processes.
2. Managed - “Work unit management” - The objective is to create a management foundation within each work unit or project.
3. Standardized - “Process management” - The objective is to establish and use a common organizational process infrastructure and associated process assets to achieve consistency in how work is performed to provide theorganization’s products and services.
4. Predictable - “Capability management” - The objective is to manage and exploit the capability of the organizational process infrastructure and associated process assets to achieve predictable results with controlled variation.
5. Innovating - “Change management” - The objective is to continuously improve the organization’s processes and the resulting products and services through defect and problem prevention, continuous capability, and planned innovative improvements.
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