Customer Request Service
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Kevin Jonas
10
2012-03-20 09:43 Customer Service Process CRM Process
Customer Request Service process
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文件内容:[field engineers (FE)automatic jumpering manual access to frames,number allocationauto where possible,credit referencepossible referral,number allocationplanning, survey, poles, duct,I50 on-line salesinputs information and builds job,(WMC)domain administration job allocation,off-line sales (OL)queries, re-appoingting etc,routing & recordspair allocation,exchange access,customerrequest service,field engineers (FE)travel to job, make customer contact, complete job,control work,field engineers (FE)frame technician jumpers barr pair in exchange,line plant enquirypossible survey]