Muda City Repair Debacle 6-12
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Jay Kollar
2
2012-05-15 12:41
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文件内容:[0.6,12. Look for customer file,Rental Car Staff,Authorize repair?,11. Provide repair update,9. Staff sick, part not ordered,Repair Staff,Inventory Staff,Cycle Time,Process Time,6. Authorize Repair, Yes ,12. Arrive at shop,0.25,11. Check on repair status ,9. Part check,0.125,8. Leave MCAR,0.25,1.75,20.5,0.25,End,9.Customer made aware of delay,Office Staff,12. Wait and fill out paperwork,4,7. Repair begins,0.25,6. Give Customer Quote,6. Discuss Auto Problems,10. Provide repair update,0.25,0.25,Customer,10. Check on repair status ,No ,9. Service rep notifies customer, Muda City Auto Repair Debacle,0.50]