Sevice Improvement Programme
2011-11-01 08:46:42 2 举报
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Sevice Improvement Programme
作者其他创作
大纲/内容
Driven:*Deviations from agreed levels*Strategic choice*Continuous improvement
Target:*Bring improvements in the services being provided
Sevice Improvement Programme
Process:*Identify the underlying difficulty*Trace the underlying cause*Develop an action plan*Execute the plan*Verify the results*Revise the plan
职业：ITIL Support
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