Center Topic

Channel Homepage

Admin Portal

Consuming Application Admin Setting Screen

Language Setting

Consuming Application Register

Transcripts Storage

Service Register MGMT screen

Data MGMT Screen

Data Archive

Search Data

Identify Data

Channel MGMT Screen

Start

Stop

Module MGMT Screen

Grant Module Privilege

User Portal

CSR Availability list screen

Chatting UI

Initial chat session

Send/Receive MSG

Turn on/off chat

Transcripts storage

Agent Console screen

Transfer chat to another agent

Estimated wait time details

Options to wait for next agent