CRM Business Case
Tested Systems & Pilot ProcessesTraining MaterialsPerformance & Compensation SystemsCRM MetricsChange Management Plan
Current Process MapsCurrent CustomerExperiences MapsCustomer Data InventoryCurrent Organizational SystemsTechnology Infrastructure
Voice of CustomerCustomer SegmentsVusiness StrategiesBusiness Environment & Competitive AnalysisInternal Interviews & Readiness & AssessmentsGap AnalysisIssues & OpportunitiesRisk AnalysisBusiness Requirements (Processes)
CRM Business Case & Proposal
1CRM Destination
2CRM Blueprint
4CRM Implementation
Desired Process MapsDesired Customer Experiences MapsCustomer Information RequirementsOrganizational RequirementsTechnology Requirements
3CRM Construction
