ITIL Process 1
2011-12-28 15:34:09 2 举报
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ITIL Process
作者其他创作
大纲/内容
SLA's
Knowledge Management
Incidents
Incident Management\Service reports\Incident statistics\Audit reports
Changes
Service Level Management
Change ManagementChange ScheduleCAB minutesChange statisticsChange reviewsAudit reports
Problem ManagementProblem statisticsTrend analysisProblem reports Problem reviewsDiagnostic aidsAudit reports
Configuration Management
Integration API's
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