Process of ITIL
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Allen Wood
12
2013-07-22 11:01 ITIL Process
The Information Technology Infrastructure Library (ITIL®) process, also called the service lifecycle, is a best practices system for improving IT management and service. It is geared toward helping IT managers and practitioners produce quality IT services.
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文件内容:[customers,hardware,security management,supplier relationship management,how do we keep the momentum going?,business relationship management,users,how do we get to where we want to be?,design,location,education and communication,problem management,databases,where do we want to be?,implement,how do we check our milestone have been reached?,environments,service support,build,review,planning and development,deploy,business processes,operations ,Planning to implement service management,availability management,service desk ,optimize,financial management for IT services,operations ,processes,application management,services,where are we now?,networks,the technology,control,release management,conflguration management,service delivery,capacity management,the business perspective,software,service level management,IT infrastructure management,deployment,plan,design and planning,what is the vision?,requirements,IT service continuity management,technical support,operate,change management,incident management,maintain]