Problem Tracking Process
2011-10-26 19:11:29
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Problem Management Process - Problem Resolution Process
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CloseProblem
ConfirmResolution
Route to Problem Resolution
Update usersvia Helpdesk
ProblemRecord
Review Problem Record
Communicate Resolution
Advise Problem ResolutionManager
Escalate Problem
ProjectRequired
Re-driveProblem
Follow up enquiries on actions
Identifyissues for investigation
Cordinate / CommunicateIncident resolution
AscertainTrends
Monitor progress of problems
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职业：ITIL Support
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