Process level

Processes are Measured and Managed Systematically

Executive sponsors of process evangelist

Businessprocessarchitects

Processes are Organized and Redesigned at the Enterprise Level

A process evangelist

Executive sponsors of major projects

CEO as Chief Process Officer

Process redesign project managers lProject team members lBlack belts

Level 2.Some OrganizedProcesses

Level 1.No OrganizedProcesses

Level 3.Most ProcessesOrganized

Process managerslProcess performance evaluatorslBPM CoE manager

Level 5.Processes Continuously Improved

Executive sponsors of enterprise-wide process work

Processes Teams Continuously Improved Processes

Processes are Improved at the Work Group or Departmental Level

Level 4.Processes Are Managed

Employee process team memberslProcess managers as coaches

Executive sponsors of BPM CoE and process management