Report & Control Process

2011-10-26 19:54:20
Problem Management Process - Report & Control
ITIL Process Control Process Report Process
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Document serviceimprovment
Root CauseResolved
ProjectRequired?
Project IdentifiedNot Imlemented
YES
ManagementInformation
Process NotWorking?
NO
ProblemRecord
Process Improvementrequired
Report / Escalate
ProblemResolutionSub-Process
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