Service Support Process
2011-10-31 11:09:06 0 举报
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Service Support Process
作者其他创作
大纲/内容
Request for Change
Configuration Management
Impact Analysis
Opertional IT-Services
DSL
Service Desk
Authorization
Problem Control
Incidents
Incident Management
Change Management
CMDB
Problem Management
Error Control
职业：ITIL Support
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