Service Delivery Process Model

CommunicationsUpdates Reports

Availability Plan\Design Criteria\Targets/Thresholds\Reports\Audit Reports

QueryEnquires

AvailabilityManagement

Capacity PlanCDBTargets/ThresholdsCapacity ReportsSchedulesAudit Reports

Financial Managementfor IT Service

RequirementsTargetsArchivements

IT Service Continuity Management

IT Continuity Plan\BIA & Risk Analysis\Control Centres\DR Contacts\Reports\Audit Reports

Financial Plan\Types & Models\Cost & Charges\Reports\Audit Reports

Alerts & Exceptions Changes

Service LevelManagement

Management tools

CapacityManagement