ITIL Based Service Delivery
2011-12-22 14:08:14
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ITIL Based Service Delivery process
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Change Management
- Change Schedule- Change Board- Change Review- Change Approval- Audit Reports
Changes
Change
Release Management
Customer Survey Reports
Incidents
- Problem Statistics- Trend Analysis- Problem Review- Problem Reports- Dignostic Aids- Audit Reports
Releases
Incident
Problem
- Policy- Standards- CMDB Statistics- CMDB reports- Audit reports
iMaRC
Incident Management
CMDB
Communications
Release
- Release Schedule- Release review- Release Statistics- Secure Liabrary- Testing Standards- Audit Reports
Problem Management
Configuration
- Service Reports- Incident Reports- Audit Reports
Configuration Management
Queries & Enquiries
Monitoring Tools
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