Business Process Model

SHIPPING

RETRIEVE CORRECT DATA

YES

ACCOUNTS DEPARTMENT

CONTACT CUSTOMER

CANCEL ORDER

CHECK CREDIT

NO

ITEM AND INVOICE SHIPPED

ITEM AND INVOICE PACJED

CREDIT ARROVED ?

CHECK STOCK

REQUEST INVOICE

CUSTOMER SERVICE DESK

PROCESS ORDER

SEND INVOICE

FORWARD OEDER TO WAREHOUSE

RAISE INVOICE

CONTACT CUSTOMER WITH DESPATCH DATE

REQUEST SHIPPING ORDER

ORDER CONFIRMED

CUSTOMER

DATA CORRECT ?

IN STOCK ?

PLACES ORDER ONLINE

CHECK NEW STOCK DELIVERY TIME