Maturity model

Repeatable practicesReduced reworkSatisfied commitments

Maturity Level 4Prefictable

Build disciplined work unit management to stabilise work and control commitments

Manage process and results quantitatively and exploit benefits of standardisation

Maturity Level 2Managed

Maturity Level 1Initial

Planned innovationsChange managementCapable processes

Maturity Level 5Innovating

Ad hoc processesInconsistent outcomesRework

Stable processesReuse / knowledge managementPredictable results

Implement continuous proactiveimprovements to achievebusiness goals

Motivate people to overcome problems and just \"get the job done\"

Productivity growthEffective automationEconomy of scale

Maturity Level 3Standardised