The Flowchart Of CSR(Customer Satisfaction Research)
2013-08-20 15:42:32 2 举报
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A Customer Satisfaction Research is use to learn about customer’s requirements in a deeper level, customer satisfaction, and the advantages and disadvantages in the industry, to take measures to face competition and attract more customers, enhance the competitiveness of enterprises.
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Determination Of Customer Type
Develop a Research Plan&Design a Questionnaire
Building Customer SatisfactionCustomer Segmentation Analysis
Qualitative ResearchOf Inquiring Consumers
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Customers Vulnerable To Loss
Satisfied Customers
Quantitative ResearchCustomer Satisfaction Measurement
Loyal Customers
Analysis Report Of Customer Satisfaction Research
Develop The The Index System For Evaluating Customer Satisfaction
Customer Repeat Purchasing
Interview With The Employee Within The Company
Repeat Purchasing
Dissatisfied Customers
Choose a Research Institution
Determination Of Critical Evaluation
Requirements Of Customer Satisfaction Research
Develop Research Proposals
Met Expectations
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