Enquiry workflow

Email Template: Email Chain Generic Response Email Enquiry

System

5

Translator sends an Email to consumer confirm the request is received

Translator closed the case

If consumer needs mandarin agent but there's none

Yes

Myfun sends the enquiry data to salesforce through api

4

A case record is created in salesforce

3

Translator translates the enquiry in salesforce

Translator sends email tomyfun@dingyanghang.com through salesforce

Email Template: CHINESE-New Consumer Property Enquiry

Email Template: Chinese Buyers Advocate

Translator creates a case in salesforce

Translator sends an Email to consumer to answer the questions

A. Email template for residential listing: Resi - New Lead from myfun - Webform Resi - New Lead from Myfun - Other ContactsB. Email template for commercial listing: Commercial - New Lead from myfun - Webform Commercial - New Lead from Myfun - Other Contacts

No

Translator sends an Email to Agent if it's for specific property

Agent sends broker request tobroker@myfun.com

Email Template: Aus Agent - Broker Request

Translator creates contact

Is this enquiry for general request

Translator sends an Email to agent or Sam based on different types of enquiry

2

Translator sends an Email to Sam if it's property advocate

Chinese consumer submits enquiry form on myfun.com

1

Chinese consumer enquires property through quickchat and phone