IPO training summary

IPO training summary

1. 组织架构

2. 硬件的描述

3.硬件的功能介绍

4. 支持的软件版本

子主题 1

BBE:

9.1.0~9.1.7

9.0.0~9.0.11

8.0/8.1

7

10 . 获取相关的日志文件

debug logs

Enable debug/versose – restart service – Test– get Debug log

From Web manager:

Voicemail Pro – verbose.

One-x portal

Contact recorder

System core

contact store

5. 各个界面的介绍

6. 如何进入到系统界面

7. 各个版本的升级情况

8. 针对问题的patch

9. 处理一个SR时，需要收集哪些文件

page 1

IPO configuration file – from manager (always)

A detail issue description with call flow/config examples:

How many users are impacted?

when did this issue start happening?

Is there any changes made in system before this issue starts happening?

Can this issue be 100% recorducible?

What the customer/the BP has done to identify the problem

Error message/screenshot/video

Monitor log – related with call issues.

System status .ssh/.iso file – related with error/alarm/status

Phone type/firmware version – related with phone

Network diagram.– voice quality issue.

page 2

1. Details Of the customer's network infrastructure. This should include.

An accurate network topology diagram covering all sites involved ．

2. Information on any 3 party routers ， switches or endpoints

Make & Model number

QOS Capabilities i.e. Layer 2 VLAN or Layer 3 Diffserv etc.

page 3

3. Whether IP Hard phones or Soft phones are in use-

Make & Model number.

Number Of phones in use or planned ．

Version number Of H323 甲 Phone &/or Software/firmware. This can by provide via a screenshot Of SysMonStatLlOH323 Phone Status.

Provide a typical configu ration and list settings.

4. Wireshark trace(s) capturing the problem at both the | PO and phone end if applicable. Details Of the points on the network from which the trace(s) have been taken should be provided.

5. SysMon Trace file/s With the correct trace options enabled. 阡 unsure Of What options to enable please seek advice from CPE.

6. if problem is Sl P Provider specific then test account details should be provided SO the problem can be replicated ，

The following SysMon trace options should be enabled for S IP problems in addition to the default- = LOW / Verbose