Accept
Contact customer/service provider
Involve the arbitration
Get the result
Discuss with service provider
Collect proof documents
Discuss ontheir own
No result
End
Analysis by evaluation team
Propose dispute
Not accept
Have result
Get the money
Receivethe result
Wait for the negotiation result
Keep controversy
Dispute received
Service Provider
Get money
Contact service of Zhubajie
End
Return money to customer or pay to service provider
Prepare proof documents
Distribute the money
Receivethe report
Zhubajie
Wait the result of arbitration
Host the money
Customer
Propose/Receive dispute
Contact service of Zhubajie
Receive/Propose dispute
Discuss with customer
Submit evaluation report
Wait for the result of arbitration
