Case Study
2017-01-22 21:13:57 0 举报AI智能生成
Functions
作者其他创作
大纲/内容
Consuming Application Configuration
Multiple Language Setting
Transcript Storage Setting
Consuming Application Register
Setting Archive Rules
Setting Chat Mode(Text, Video, Audio,etc)
Service Register Management
Module Admin
Grant module Privilege
Channel MGMT
Start/Stop channel
Agent Console
Switch chat to another agent
Estimated wait time details
Options to wait for next agent
Chatting
Initial Chat Session
Text, Video, Audio,etc
Send/Receive MSG
Turn on/off chat
Toggle chat mode
Transcripts storage
Chatting History MGMT
Recording
Transcripts Storage
Data MGMT
Data Archive
Data Search
Data Identify
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