APQC模板

5.0Manage Customer Service

4.0Deliver Products and Services

OPERATING PROCESSES

1.0Develop Vision and Strategy

11.0 Manage External Relationships

3.0Market and Sell Products and Services

8.0 Manage Financial Resources

10.0 Manage Environmental Health and Safety (EHS)

6.0 Develop and Manage Human Capital

7.0 Manage Information Technology

2.0Develop and Manage Products and Services