BSNL Incident Workflow
2023-02-12 21:36:46 4 举报
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BSNL Incident Workflow
作者其他创作
大纲/内容
Start
TT Transfer
Yes
ZMP Creation
Transfer SC
TT Creation
Incident Analysis
No
Incident Testing
Patch Release
knownIncident？
R&D Fix
End
Pass？
Incident Collection
Incident Fix
CR？
TT Transfer
Customer Confirmation
Defect？
TT Transfer
Org
Service Desk
Indian Trouble Shooting
Chinese Trouble Shooting
Others Delivery Team(Config/Mig/Env)
R&D
L1
L2
L3
Identify Incident Type
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