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Problem Management Process

2011-10-26 13:58:45 8 举报
ITIL Process - Incident Management Process
Problem Management Process
ITIL Process
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大纲/内容
Known Error
Create Problem Record
Pending Change
Successfully
Problem Closed
Unsuccessfully
Investigate
New Problem
Known Error Workaround
New
Review and Classification
Investigation and Analysis
Classify Problem
Request Change
Change Implement
Request Change
Classification
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