Problem Determine Process

2011-10-26 16:12:30
The following process flow shows an overall ITIL based version of the Problem Management process for resolving client problems.
Problem Determine Process
ITIL Process
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Escalate to Problem Manager
Prob. Identification Complete
Update Problem Record
Validated Severity
Invoke Level 3 Support
Level 2 Priority
Cause Identified
Level 3 Required for Prob. Determination
Prob. Workaround
Collect & Analyse Data
Problem Record
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