Problem Determine Process
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Kris Williams
2011-10-26 16:12 Problem Determine Process ITIL Process
The following process flow shows an overall ITIL based version of the Problem
Management process for resolving client problems.
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  • suvi kakola 2012-01-10 09:52
    Hello, Kris. I do really like your works. Clear and understandable..

文件内容:[No,Prob. Workaround,Yes,Prob. Identification Complete,Level 3 Required for Prob. Determination ,Update Problem Record,Yes,Collect & Analyse Data,Validated Severity,Escalate to Problem Manager,Invoke Level 3 Support,Problem Record,Level 2 Priority,No,Yes,No,Cause Identified]