Call Centre Process Flow
2012-11-16 17:47:32 1 举报
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The following diagram explains how to create Accounts, Campaigns, Activities, Customers, Customer Lists, Telemarket Script and Responses within the Call Centre Telemarketting Module.
作者其他创作
大纲/内容
Add Note/Attachments
Case Management
Assign to Activity
Create/ImportCustomers
Telemarketing Management
AddNotes
Account Management
Create Account
Customer Management
Log Case details
Process Flow for Call Centre and Telemarketing
Campaign Management
Create Activity
CaptureTelemarketingResponses
Assign toActivity
Activity Management
Create Campaign
Create CustomerLists
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