App Maint Team Roles and Responsibilities
2015-09-22 07:44:13 3 举报
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Application support team roles and responsibilities
作者其他创作
大纲/内容
No
Check new IM Ticket
Add to Queue
Coordinator
Need resource?
DB App Maintenance Team Roles And Responsibilities
Check new PPMC Ticket
Ask requestor verify on PROD
Coordinate QA Testing
Open PPMC & close IM
Assign Task and Resource
Close or transfer IM
Coordinate Review Meeting
Need Code Change?
Root Cause Analysis
Work on IM Ticket
Yes
Cancel orTransfer
Review Root Cause and Solution
Team Lead
Implement Code Change
Developer
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