BAU process
2014-06-13 21:41:34 1 举报BAU process for production support
作者其他创作
大纲/内容
No
work with business and close INC
BUA Process
first level investigation
review the investigation
Investigation and solution correct
pass to base team for review
send back to L3 for program change
issue and solution investigation
whether change required
inform business to verify in Production
End
prepare cutover
L1/L2
processing in Production
Yes
inform busines for temp fix
add the commnets and send back to L3 for further check
signoff or not
UAT testing support
Inc raised
Base team
do code change
promote the change into UAT
whether temp fix requied
L3
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