[High-Level] - B2C Order Flow
2015-04-02 14:07:55 8 举报
B2C(Business-to-Consumer)订单流是电子商务中的一个重要概念,它描述了消费者从浏览商品到最终购买的整个过程。这个过程通常包括以下几个步骤:首先,消费者通过网站或应用程序浏览商品;然后,他们选择感兴趣的商品并添加到购物车;接下来,他们进行结算并填写配送信息;最后,他们确认订单并完成支付。在这个过程中,商家需要提供清晰的导航、丰富的商品信息、便捷的支付方式以及良好的客户服务,以吸引和留住消费者。同时,商家还需要通过数据分析来了解消费者的购物习惯和偏好,以便更好地满足他们的需求。
作者其他创作
大纲/内容
Sales order received
Inventory decremented for sales order
Fraud?
Sales order creation
Ashbury - Ginza
Out for Delivery
Inventory allocated for sales order
70-min cancellation window
Customer
Enter payment info
Order created
Sales order shipped = invoiced = inventory decremented
Order Processing
3PL WMS - SAP
3PL - Middleware Server
70
Google risk review
Add item to cart
2. Picking
Order processing
Sales order sent
Sales order shipped
Transportation Carrier
BizApps - MOB / SOA
3. Pack & Manifesting
Shipment confirmation email
Credit Card auth
Order cancelled
1. Waving
Y
Cancellation email sent to customer
Google Systems
Ashbury Risk Ops
Order confirmation email
Assign Ginza FC
Ginza IMS&Oracle IMS
4. Invoicing
Charge event
Order Fulfillment
Delivered
High-Level Order Flow
N
Inventory check
Contains: Carrier & Tracking #
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