BASIC Fraud Flow For ID Team

CS team :1) Notify customer via email2)Manually cancel the order in OMS3) Refund is required upon fraud team request

CS team :1) Notify customer via email2) OMS & Refund is not required

Special Case ( Fraud is detected after auto accept /OMS not rejected

Fraud team to raise Zendesk ticket to CS team

Auto(System)

Manual Accept

All Credit Card Orders

Auto Accept

Manual Reject

Manual(Analyst-Chris/Mela)

Auto Reject

Cybersource