figure 1 in english

Snapshot

Short-term customer-focusedperformanceinformation

Information ondeterminants of longtermchangesin customer-focusedperformance

Customer determined performance

Performance causes

Long-term customer-focusedperformancechange information

Longitudinal

Information ondeterminants ofshort-termcustomer-focusedperformance

Information describes...

Nature of information is...