Vertical Cross Functional Template

C

1. Customer accept the notification

Safety Notifications release

Check/Print & Delivery

Call Center1. Arrange the delivery when they get the notifications pack

B

PSC Team: Proactive Service Team1. Receive & check the delivery pack2. may need translation

D

A

Check & Release

Receive & Receipt

PS Team: Support Team1. the notifications will be released whenever potential safety issue find2. have a deadline for delivering to customers 3. have a definite customer list to deliver4. may not have a solution to fix the problem when released5. will review the delivery after deadline

Check complete or not