Process of Handling Complaints
2016-04-24 03:21:04 0 举报
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处理投诉的过程通常包括以下几个步骤：首先，接收并记录投诉。然后，对投诉进行调查以了解详细情况。接下来，评估投诉的严重性和可能的解决方案。如果需要，可能会与投诉者进行进一步的沟通以获取更多信息。然后，制定并实施解决方案。最后，对投诉处理的结果进行跟踪和评估，以确保问题已经得到解决，并根据反馈进行必要的改进。这个过程旨在确保所有客户的问题和疑虑都得到妥善处理，从而提高客户满意度和企业声誉。
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Bussers will be required to check on every table at two times each shift
Servers will be expected to interact with each table at least four times
Our computer system will keep track of how long food is taking which will make us more aware of wait times
System will alert staff if food is taking too long so we can proactively handle issues before the customer notices
Managers will be required to write guidelines and keep track of situations
If complaints arise with the food the manager should be notified and new food should be made
Managers will be required to check on every table at least once each shift
No
Managers and assistant managers will be required to have additional training to help with complaints
Customers leave happy
Yes
Food takes long
All of our staff will be trained to understand and try to rectify any issues
Keep serving with a smile
All customer complaints will be taken seriously
Any complaint should be brought to the manager to help rectify the situation
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