Process of Handling Complaints
2016-04-24 03:21:04 0 举报
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处理投诉的过程通常包括以下步骤：首先，接收并记录投诉。这可能涉及电话、电子邮件或面对面的交流。然后，确认投诉的内容和细节，确保理解投诉者的问题和关注点。接下来，进行调查以确定事实。这可能涉及与相关人员交谈，查看记录或数据，或者寻求其他证据。然后，根据调查结果，决定如何处理投诉。这可能包括解决问题、提供补偿、改进服务或产品，或者采取其他行动。最后，向投诉者反馈处理结果，并在必要时进行后续跟踪以确保问题已得到解决。在整个过程中，保持专业、公正和尊重的态度是非常重要的。
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Bussers will be required to check on every table at two times each shift
Servers will be expected to interact with each table at least four times
Our computer system will keep track of how long food is taking which will make us more aware of wait times
System will alert staff if food is taking too long so we can proactively handle issues before the customer notices
Managers will be required to write guidelines and keep track of situations
If complaints arise with the food the manager should be notified and new food should be made
Managers will be required to check on every table at least once each shift
No
Managers and assistant managers will be required to have additional training to help with complaints
Customers leave happy
Yes
Food takes long
All of our staff will be trained to understand and try to rectify any issues
Keep serving with a smile
All customer complaints will be taken seriously
Any complaint should be brought to the manager to help rectify the situation
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