基本流程图
2016-10-31 10:14:24 0 举报
这个基本流程图描述了一个典型的商业过程。首先,开始于一个“开始”节点,然后进入第一个阶段:“需求分析”。在这个阶段,公司会收集和分析客户的需求。接下来是“设计和开发”,在这个阶段,公司会基于需求分析的结果来设计和开发产品或服务。然后,进入“测试”阶段,公司会对产品或服务进行测试以确保其质量。如果测试结果满意,那么产品或服务就会进入“生产”阶段。在生产阶段,公司会大规模地生产产品或提供服务。最后,进入“交付”阶段,公司将产品或服务交付给客户。这个过程以一个“结束”节点结束。
作者其他创作
大纲/内容
N
Customer support handle : Respond to customer(deliver new patch or new software version)
END
Self test
Need trainning
Organize task force analysis
offer customer trainning
Test
Customer Fault report
Y
Identified as technical defects
Customer support handle : Fault identify
Customer acceptance
Customer support handle : Reply to customer
notify tester
Create Fault ticket
Development
expert fix Fault
accept the resultsY/N
Non product defectY/N
push solution to product base
Close ticket
Test Related functions
Test ticket Fault
Customer
Handle to R&D Dept.
notify Customer support
Pass testY/N
R&D
start
Root Cause clear
Fault Manager organize expert analysis
Customer support
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