Telesales appeal (EN)
2017-04-01 10:39:42 1 举报作者其他创作
大纲/内容
Final check and send appeal result together with new week's DM result to CRM(Thu 12:00)
Execute the results & feedback to Risk (DM)
Email Subject: DM TSO appeal list YYYYMMDD_draft II
HR
Filter the cases as per appeal standards & send initial appeal list to Risk (DM)(Mon 12:00)
Internal review and send appeal list to Risk (DM) after get approval from head of CRM(Tue 17:00)
Check the risk performance and feedback to CRM(Mon 15:00)
Email Subject: DM TSO appeal list YYYYMMDD_draft I
Risk (DM)
Collect appeal cases from field (approved byfield manager)
Closed
CRM BO
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