QPOS Troubleshouting Guide

CardType

Load AID/CAPK param into device

Yes

AID/CAPK missing

Transaction Success

Error Code

Completion

card damaged/fake card

Step 4- Communication Connection Checking

Return Faulty device to vendor for repair

Try Swipe again.

Remedies

Check if device displayProtect/Limited Mode

Check if card broken or fake card

No

Card not supported

Fault

NFC

Beep with no data-Device

Select APP Fail-Display

start transactionon demo app

BT/Audio connect android appUSB connect PC demo app

2018-01-21 wenluo wang

Not ICC-Display

Step 1- PowerOn Checking

QPOS Troubleshouting Guide

MSR

Step 5- Functionality Checking

(demo app: https://mega.nz/#F!AJ9XSZKa!skj8E3ELuxDfwRq2OX6uBg)

Long press \"power\" button to check if device turn on

Load card capk param into device

Charging for 5 mins. press \"Power\" button again

Cause

Bad Swipe-Display

IC

MSR/NFC

Ask Vendor For Repair Tool

Consult Vendor For Advice

Check if Shell/USB/Card Slots/Keyboad/LCD working

Step 2- Hardware Checking By Obeservation

Step 3- Tamper Detection Checking

Need change firmware to support

Not swipe well

CAPK missing

Terminated-Display